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POLICY INFO.

 

Cancellations: We require OVER 48 hours notice for ALL cancellations. We require cards on file. Any cancellations made WITHIN 48 hours of your scheduled appointment time will result in a charge of 50% of the scheduled service price and is NON-REFUNDABLE. We appreciate you rescheduling OVER 48 hours notice to allow other guests to be accommodated. 

Tardiness: All guests are required to arrive promptly at the time of the scheduled service. In the event you are 15 minutes or more late, our no-show policy will apply. 

 

Changes to existing appointments: Per our cancellation policy, please make our team aware of any changes to your scheduled services (where applicable) OVER 48 hours notice to avoid fees. 

 

Scheduling: New guests, please be prepared to provide a card on file at the time of scheduling. If a card is not placed on file or the booking isn't complete via text link upon scheduling, your appointment will be canceled by our system.

Extra Guests/Children: We love seeing your children in the salon at their hair appointments, however due to safety issues and the limited space within our bustling salon and multi-purposed waiting area, we do not allow children or guests of any kind to accompany you unless they are receiving a service. Your child's safety is our #1 priority & our tools can be hot, sharp and dangerous.

Payments & Gratuity: We accept all major credit cards & cash for payment. No checks are accepted for payment. Gratuities are never expected, but always appreciated and in the form of cash only to the stylist.​ For your convenience, Walgreens & Noels have ATM’s within the plaza.

Inclement Weather: Moss & Mane reserves the right to cancel/reschedule any appointments due to inclement weather. Please refer to our social media platforms for updates. In the event we need to make adjustments to your scheduled appointment - you will be contacted promptly to reschedule as close to the initial appointment time as possible.​​

Post Service: Due to the thorough natured consultations at each visit, there are no complimentary services post appointment for adjustments.* If there is an unforeseen need for an adjustment that wasn't noticeable until you got home - the salon will accommodate within 1 week of the initial visit for corrections. Moss & Mane reserves the rights to use discretion with all post service requests.

FREQUENTLY ASKED...

Q: What brands of color do you use?

A: We use Davines’ “A New Color” hair color range exclusively. Davines offers a naturally driven, Ammonia & PPD free line. (Patch tests can be performed if you are someone highly sensitive). Ingredient lists can be found conveniently on the Davines North America website.​

Q: Is it true that I should avoid washing my hair prior to receiving a color service?

A: The idea is to avoid stimulating your scalp prior to receiving any kind of chemical service. This will alleviate any potential scalp irritation. Too much build up on the hair can result in challenges when trying to achieve grey coverage, lightening or toning/glossing the hair. It will essentially create a barrier over the hair preventing the product to effectively penetrate the hair shaft.

Q: How many times should I wash my hair per week?

A: Old wives tales have seemed to take off here! With the modern technology within our haircare brands, you CAN wash your hair on a very regular basis. We do advise avoiding washing daily especially when considering hair color longevity. Natural oils are GOOD! But not when they've been hangin' on for too long. 

Q: What kind of hair care brands do you carry?

A: Our haircare range is exclusively Davines. Davines is a B-Corporation and aligns with our salon values to a “T.” All products are gluten, sulfate & cruelty FREE, peta approved & geared toward hydrating, strengthening, volumizing & prolonging hair color. All while upholding their highest standards in sustainability & environmental impact! 

Q: Are you accepting new guests?

A: Always! Bri has stopped taking on new guests as her schedule has reached its maximum capacity. Giana is on referral only basis, where her schedule allows. For the rest of our stylists, we recommend scheduling 6 weeks or more in advance! We take pride in the team we have built and will continue to accommodate our guests as promptly as possible.

Q: What is the best way to go about canceling or rescheduling?

A: We respond to all guest inquries during our working hours Wednesday-Saturday! Reach out to us at your convenience and as long as your requests are received within our cancellation policy time frame of 48 hours prior to the scheduled visit, there will be no penalty. You can also cancel on-the-go with new elevated features within our scheduling system; a link to cancel will be included in your courtesy appointment reminders. Charges will apply if our cancellation policy is not adhered to. We cannot guarantee that we can get you in right away in the event you need to cancel or reschedule - we can do as much as our schedules allow! In the event we need to reschedule on you - we will surely bend over backwards to get you in as promptly as can be. 

Q: What is the best way to tip my stylist?

A: Gratuities are appreciated but never expected. It is a compliment to a job well done! CASH tipping is the only form of gratuity we accept - fortunately we have Walgreens and Noels with ATM's on site within the plaza for your convenience.

 Q: Feeling unwell? Here's our protocol...

A: If you present symptoms, please contact us immediately to reschedule your visit - we operate just the same. Especially when in "flu" season, we try our best to keep everyone around us healthy! Our cleaning measures are diligent for your safety!

Q: Are gift cards available?

A: Yes! Gift Cards are available for purchase virtually by clicking on our "online booking" button in the top right corner of the page & in the salon.

Q: Do you have more than one location?!

A: We do NOT. We have moved to Colchester, CT effective August 2021. Unfortunately we have no control over GOOGLE and they have not removed our previous location on their maps. With this, two locations may be visible to you. We have submitted this request several times. Please be certain to navigate to COLCHESTER when using navigation apps. Your email reminders and this site will provide you with an accurate address to navigate to! We apologize for any confusion. 

Q: Why don't you offer printed receipts?

A: We do our best to minimize our footprint. You can receive receipts sent by email or text message.

Q: Why does my receipt display a different total than the cost on the service menu?

A: Ballpark estimates can be issued during your consultation time prior to your service beginning. Investment is subject to change based on the need for additional product used or additional time commitment.

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