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Policy Information

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Cancellations:
We require 48+ hours' notice for all cancellations. A valid card must be on file. Cancellations made within 48 hours will result in a 50% charge of the scheduled service price and are non-refundable. We appreciate your cooperation in rescheduling with over 48 hours' notice to allow us to accommodate other guests.

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Tardiness:
Please arrive on time for your appointment. If you're 15 minutes or more late, our no-show policy will apply.

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Changes to Appointments:
Any changes to your scheduled services should be communicated 48+ hours in advance to avoid fees, as per our cancellation policy.

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Scheduling:
New guests must provide a card on file at the time of booking. If your card is not on file or the booking isn’t completed via the text link, your appointment will be canceled.

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Investment:

Our menu of custom services, displays an initial investment estimate. Please note that pricing may vary based on the specific needs and requirements of each guest. If a time extension or increased color is required to fulfill your requests, a $25 fee will be applied for each occurrence. During your consultation, we can provide a ballpark estimate of costs, should you request one, before the service begins. 

 

Extra Guests/Children:
For safety and space reasons, we do not allow extra guests or children unless they are receiving a service. Your child's safety is our top priority, and our tools can be hot, sharp, and dangerous.

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Payments & Gratuity:
We accept major credit cards and cash. No checks accepted. Gratuities are never expected but always appreciated, and must be given in cash directly to the stylist. ATMs are available at Walgreens and Noels in the plaza.

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Inclement Weather:
Moss & Mane reserves the right to cancel or reschedule appointments due to weather conditions. Please check our social media for updates. We will contact you promptly to reschedule as close to your original appointment time as possible.

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Post-Service:
We offer thorough consultations, so post-service adjustments are not complimentary. If an adjustment is necessary within 1 week of your visit, we will accommodate it. Moss & Mane reserves the right to use discretion in handling all post-service requests.

Frequently Asked Questions

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Q: What color brands do you use?
A: We exclusively use Davines' "A New Color" line, which is ammonia- and PPD-free. Patch tests are available upon request for sensitive guests. Ingredient details are on the Davines North America website.

Q: Should I avoid washing my hair before a color service?
A: Yes, we recommend not washing your hair immediately before a color service; this prevents scalp irritation. However, if you use any cover-up products or are days dirty, we advise a gentle pre-color cleanse to ensure our color products can properly perform & penetrate the hair shaft.

Q: How often should I wash my hair?
A: While you can wash your hair regularly, we suggest not washing daily to help maintain color longevity. Natural oils are beneficial, but washing a few times a week is ideal.

Q: What haircare products do you carry?
A: We exclusively offer Davines products, (select regimens are gluten-free), sulfate-free, cruelty-free, and focused on hydration, strength, and color protection.

Q: Are you accepting new guests?
A: Yes! While Bri is currently not accepting new guests, and Giana is by referral only, our other stylists are available for new appointments where availability allows. We recommend booking 6-8 weeks or more in advance.

Q: How do I cancel or reschedule my appointment?
A: Please reach out within our 48-hour cancellation policy to avoid fees. You can also cancel directly through the link in your appointment reminder. Rescheduling is subject to availability.

Q: What is the best way to tip my stylist?
A: We accept cash tips only. ATMs are available at Walgreens and Noels in the plaza for your convenience.

Q: What is your protocol if I’m feeling unwell?
A: If you’re feeling ill, please contact us to reschedule. We prioritize the health and safety of all guests & staff and follow strict cleaning protocols.

Q: Do you offer gift cards?
A: Yes, gift cards are available for purchase online or directly in the salon.

Q: Do you have multiple locations?
A: No, we are located in Colchester, CT. If you see two locations on Google, it's due to an error we’re working to resolve. Please ensure you navigate to Colchester.

Q: Why don’t you offer printed receipts?
A: To minimize our environmental impact, we provide receipts via email or text.

Q: Why does my receipt show a different total than the service menu?
A: Final pricing may vary depending on the amount of product used or additional time needed. We can provide a. ballpark estimate during your consultation, upon request.

Find us at:

 

15 Broadway Street, Unit 4

Colchester, CT 06415

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Operating Hours:

Wednesday + Thursday  10am-7pm
Friday  10am-6pm

Saturday  9am-3pm

Get in touch:

 

P: (860) 984-0705

E: hello@mossandmanehair.com

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©2025 Made with love by Moss & Mane.

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