Cancellations: We require OVER 48 hours notice for ALL cancellations. Any cancellations made WITHIN 48 hours of your scheduled appointment time will result in a charge of 50% of the scheduled service price and is NON-REFUNDABLE. Same day no-shows will be charged 100% of the scheduled service price. We appreciate you rescheduling OVER 48 hours notice to allow other guests to be accommodated.
Tardiness: All guests are required to arrive promptly at the time of the scheduled service. In the event you are 15 minutes or more late, our no-show policy will apply.
Changes to existing appointments: Per our cancellation policy, please make our team aware of any changes to your scheduled services (where applicable) OVER 48 hours notice to avoid fees.
Scheduling: New guests, please be prepared to call and provide a card over the phone to reserve the agreed upon appointment time.
Extra Guests/Children: We love seeing your children in the salon at their hair appointments, however due to safety issues and the limited space within our bustling salon and multi-purposed waiting area, we do not allow children or guests of any kind to accompany you unless they are receiving a service. Your child's safety is our #1 priority & our tools can be hot, sharp and dangerous.
Payments & Gratuity: We accept all major credit cards & cash for payment. No checks are accepted for payment. Gratuities are never expected, but always appreciated and in the form of cash only to the stylist. For your convenience, Walgreens & Noels have ATM’s within the plaza.
Inclement Weather: Moss & Mane reserves the right to cancel/reschedule any appointments due to inclement weather. Please refer to our social media platforms for updates. In the event we need to make adjustments to your scheduled appointment - you will be contacted promptly to reschedule as close to the initial appointment time as possible.
Post Service: Due to the thorough natured consultations at each visit, there are no complimentary services post appointment for adjustments.* If there is an unforeseen need for an adjustment that wasn't noticeable until you got home - the salon will accommodate within 2 weeks of the initial visit for corrections. Moss & Mane reserves the rights to use discretion with all post service requests.